Technology Engineer - Verint Nice, Call Recording

United States
Full Time
Experienced

Qualifications

  • Seeking a candidate that has experience in the technical support, design and engineering of Verint call recording applications
  • Experience with other call recording platforms would be considered
  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
  • Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position
  • Competencies Application Delivery Process, Consulting, Effectiveness Measurement, Emerging Technologies, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving
  • Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
  • Certifications No Required Certification(s)
  • Licenses No Required License(s)
Benefits
  • Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives
  • Responsibilities
  • Weekly time in the office is required
  • Leverages technical knowledge and industry experience to design, build and maintain technology solutions
  • Assists with selecting appropriate platforms, integrates and configures solutions
  • Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives
  • May provide consultation on common issues and best practices for junior staff
  • Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered
  • Ensures quality of project deliverables while maintaining compliance with relevant standards and processes
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Job description
Job Profile

Position Overview
.
Preferred experience:
- Call recording technical experience (Verint, NICE, etc)
- Turret Phone System experience a plus (IPC)
- Oracle SBC Experience would be a nice to have

Job Description
• Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

CompetenciesApplication Delivery Process, Consulting, Effectiveness Measurement, Emerging Technologies, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

At Techstra Solutions, we help top companies and brands achieve the business value of Digital and Talent Transformation. We believe there are three components in successful business transformation: Business Strategy, Technology and Talent. It is the coming together of these three disciplines that enables companies to take full advantage of opportunities. It differentiates us. Our approach is holistic and all encompassing. We consider the full picture as we guide our clients on this journey. 

We are experts in transformation, business strategy, technology, innovation, and human capital management. We deliver our expertise through client consulting, innovative staffing solutions and software development. From strategy through implementation, we are dedicated to bringing our clients world-class business and talent solutions that fit strategic requirements and most importantly, deliver results. 

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

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