Senior Business Data Analyst, Member Experience Reporting

Remote
Full Time
Experienced

Senior Business Data Analyst, Member Experience Reporting 

Are you passionate about delivering value through well-designed business intelligence reporting? Have you previously worked on member experience initiatives with data-driven strategies and impactful analytic insights? Techstra is seeking an experienced Senior Analyst, Member Experience Reporting. In this role, you will lead the build, migration, management of front-end client reporting for Member Experience. You will oversee product management for relevant reporting needs and help deliver services and assets that leverage data, analytics, and strategic collaboration to drive measurable improvements for clients. 

From the day you join, you will hit the ground running surrounded by amazing people. Here is a look of some of the expectations and responsibilities for this position:  

Key Responsibilities: 

  • Document business and technical requirements for BI/reporting including source data, semantic layer objects, reporting services, and delivery mechanisms. 

  • Collect and maintain an inventory of BI/reporting assets including those in legacy tools and newly built assets in the enterprise BI platform. 

  • Develop visualization and report services that enable self-service capabilities within assigned product area. 

  • Track intake and prioritize the delivery of BI/reporting requests. 

  • Support the migration of legacy BI/reporting assets to the new enterprise BI/reporting platform. 

  • Create documentation and deliver training for the Member Experience Reporting product vertical. 

  • Collaborate with business and technical stakeholders. 

  • Serve as a subject matter expert on member experience best practices and advocate for the voice of the member in business decisions. 

Qualifications: 

  • Bachelor’s degree in Business, Marketing, Data Science, or a related field (Master’s preferred). 

  • 10+ years of business intelligence / reporting experience 

  • 7+ years of healthcare experience 

  • 5+ years of experience with PBM/Pharmacy 

  • 4+ years of demonstrated experience in customer or member experience at a health plan or PBM 

  • Proficiency with analytics and visualization tools (e.g., Tableau, Power BI, SQL, Excel). 

  • Strong communication and storytelling skills, with the ability to present insights clearly to non-technical audiences. 

Preferred Qualifications: 

  • 7+ years of experience with an enterprise BI/reporting platform (Microstrategy / Strategy One preferred) 

  • 3+ years project management/coordination, preferably Agile 

At Techstra Solutions, we help top companies and brands achieve the business value of Digital and Talent Transformation. We believe there are three components in successful business transformation: Business Strategy, Technology and Talent. It is the coming together of these three disciplines that enables companies to take full advantage of opportunities. It differentiates us. Our approach is holistic and all encompassing. We consider the full picture as we guide our clients on this journey.  

We are experts in transformation, business strategy, technology, innovation, and human capital management. We deliver our expertise through client consulting, innovative staffing solutions and software development. From strategy through implementation, we are dedicated to bringing our clients world-class business and talent solutions that fit strategic requirements and most importantly, deliver results.  

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

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